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Gerald R. Sherratt Library


interlibrary-loan: Cancel a Request

   Sign in to ILLiad

The first time you sign in, you will be asked to fill out a registration form. Please fill it out completely and use an email address that you check frequently since that is how ILLiad will communicate with you.

Your login information is the same as your SUU username and password.

Students, Faculty/Staff

Community Patrons


    Check Out desk


   How to cancel an ILL request

You may cancel an interlibrary loan request you have placed through your ILLiad account. We also can cancel these items for you over the phone (435.586.7938) or via email (

To cancel a request you have placed, please follow the steps below:

Step 1:  When you are logged in to your ILLiad account, on the main window, you should see Outstanding Requests. Click on the Transaction Number for the item you want to cancel. Or from the side navigation bar, under Tools, click on Outstanding Requests.

Click on the transaction number of the item you want to cancel


Step 2: Click on the Cancel Request link above the transaction information.

Click on the Cancel Request link above the request


Step 3: You will see the message, "Request Cancelled. You can view cancelled requests from the View Cancelled Requests option below."

Cancel message appears and request disappears from Outstanding Request


Step 4: You're done! However, depending on the status of your request, the item may still arrive and you may get an email that the item has arrived. Please kindly reply to the email saying you don't need the item and we will return it to the lending library promptly. If you cancel a request in error, and you do need the item, you will need to request the item again.